These Terms & Conditions apply to purchases made through www.hatorganica.com.
The website offers hat storage racks and related household storage products to customers in European markets.
These Terms & Conditions apply to consumer purchases to the extent permitted by applicable law. Where mandatory statutory provisions apply, those provisions shall take precedence over any conflicting provision of these Terms & Conditions.
3. Product Information
We provide product descriptions, photographs, dimensions, quantities and other relevant information on the applicable product pages.
Customers should review the product information before placing an order and ensure that the selected product corresponds with their intended requirements.
Product images are provided to illustrate the relevant product. Minor differences in colour or appearance may occur due to individual screen settings or ordinary photographic conditions.
4. Prices and Orders
All prices displayed on www.hatorganica.com are stated in euros unless otherwise indicated.
Applicable taxes and other mandatory charges will be indicated during the ordering process where required.
An order is placed when the customer completes the online ordering process and submits the purchase request.
After an order has been received, we will send an order confirmation to the email address provided by the customer.
The order confirmation records the principal details of the purchase, including the products ordered, applicable price and delivery information.
5. Payment
Payment for purchases is processed through the payment methods made available at checkout.
The customer is responsible for providing accurate information required to complete the purchase.
An order may only be processed where the selected payment method has been successfully authorised and the applicable purchase requirements have been satisfied.
6. Order Processing and Dispatch
Orders are prepared for dispatch after the order has been accepted and the relevant purchase requirements have been completed.
We arrange shipment through established delivery carriers serving the relevant destination.
Depending on the destination and shipment arrangements, carriers may include DHL, FedEx and UPS, including applicable Priority services.
7. Delivery Time
The standard delivery period is generally 5–9 business days from dispatch.
The delivery period may include carrier collection, transportation between logistics locations, arrival at the destination area and local delivery.
Once an order reaches relevant transportation stages, tracking information may be sent automatically to the email address provided by the customer.
Tracking communications may include information concerning dispatch, carrier handling, arrival at relevant logistics locations and local delivery progress.
Customers should ensure that the email address provided during checkout is accurate and accessible.
8. Delayed Deliveries
Where an order has not arrived within the standard delivery period, the customer may contact us at:
We will review the relevant shipment information and, where appropriate, contact the applicable carrier to investigate the delivery status.
Following the outcome of the investigation and the circumstances of the individual order, we may arrange a refund or replacement where appropriate.
Any statutory rights arising from delayed delivery remain unaffected.
9. Risk During Delivery
For consumer purchases, the risk of accidental loss or accidental damage to the goods does not pass to the consumer merely because the goods have been handed to a carrier.
Where applicable statutory consumer rules provide otherwise only in specific circumstances, those rules shall apply.
For ordinary consumer orders, the relevant delivery risk remains with the seller until the goods have been delivered to the consumer or to a person designated by the consumer, as required by applicable law.
Nothing in these Terms & Conditions is intended to transfer delivery risk to a consumer earlier than permitted by mandatory European or German law.
10. Statutory Right of Withdrawal
Consumers within the applicable European consumer framework generally have a statutory 14-day right of withdrawal for distance contracts, subject to statutory exceptions.
The withdrawal period normally begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
The consumer is not required to provide a reason for exercising the statutory right of withdrawal.
To exercise the right of withdrawal, the consumer may contact us by email:
The consumer may submit a clear statement informing us of the decision to withdraw from the contract.
11. Effects of Withdrawal
Where a consumer validly exercises the statutory right of withdrawal, the applicable statutory consequences shall apply.
We will reimburse payments received from the consumer in accordance with the applicable legal requirements.
Where required by law, reimbursement will include the standard delivery charges paid by the consumer for the original shipment. Additional costs resulting from the consumer choosing a more expensive delivery option are not required to be reimbursed where permitted by law.
The reimbursement will be handled using the applicable payment method, unless another arrangement is agreed with the consumer.
Where the law permits reimbursement to be withheld until the relevant goods have been returned or evidence of return has been provided, such statutory provision may apply.
12. Return of Goods Following Withdrawal
Where a consumer exercises the statutory right of withdrawal and the goods are required to be returned, the consumer shall send the goods back in accordance with the applicable statutory requirements.
The consumer is responsible for direct return costs where the applicable law permits those costs to be charged to the consumer.
The consumer may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where such liability is permitted by applicable law.
Nothing in this section limits any mandatory statutory right.
13. Faulty, Damaged or Incorrect Goods
If goods arrive damaged, faulty or materially different from the order, the customer should contact us as soon as reasonably practicable at:
Please provide the order number together with photographs or other relevant information showing the issue.
For goods that arrive damaged, photographs may be sufficient for us to assess the matter without requiring the customer to return the damaged item, where appropriate.
Following review of the circumstances, we may arrange a replacement or refund in accordance with the applicable statutory requirements.
Where the law provides mandatory remedies for defective or non-conforming goods, those remedies remain fully applicable.
14. Replacement of Goods
Where a replacement is appropriate, we will arrange the relevant replacement in accordance with the circumstances of the order and applicable law.
A replacement may be offered where goods are damaged, faulty or otherwise do not conform to the applicable contractual requirements.
Where replacement is not appropriate or is not available, another remedy available under applicable law may apply, including an appropriate price reduction or refund where the statutory requirements are met.
15. Consumer Rights Concerning Defective Goods
Statutory rights concerning defective or non-conforming goods are separate from the statutory 14-day right of withdrawal.
A consumer may therefore have statutory remedies concerning defective or non-conforming goods even where the 14-day withdrawal period has expired, subject to the applicable legal conditions and limitation periods.
Nothing in these Terms & Conditions excludes or restricts mandatory statutory rights.
16. Customer Responsibilities
Customers are responsible for providing accurate information when placing an order, including:
Full name
Delivery address
Email address
Telephone number where requested
Correct product and quantity selection
If information supplied by the customer is incomplete or inaccurate, this may affect order processing or delivery.
Customers should also monitor the email address provided during checkout for order and delivery communications.
Orders must be placed for legitimate purchasing purposes.
We reserve the right to take appropriate action where an order involves unlawful conduct, materially false information, misuse of our ordering process or conduct contrary to applicable law.
Any such action remains subject to mandatory statutory rights.
18. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable German or European law.
In particular, mandatory statutory rights relating to consumer contracts, defective goods, personal injury caused by legally relevant circumstances, intentional conduct or other matters for which liability cannot lawfully be excluded or limited remain unaffected.
To the extent permitted by law, liability for matters outside mandatory statutory liability shall be limited to the extent legally permissible.
19. Events Beyond Reasonable Control
Where circumstances outside our reasonable control materially affect the performance of an order, the relevant circumstances may affect processing or delivery times.
Such circumstances may include significant interruptions affecting transportation networks, natural events, public authority measures or other events that cannot reasonably be controlled by the parties.
Where such circumstances affect an order, we will take reasonable steps appropriate to the circumstances and keep the customer informed where relevant.
This provision does not affect mandatory statutory rights.
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