We provide several payment methods at checkout, subject to availability for the relevant order.
Accepted payment methods may include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other available electronic wallet payment methods displayed at checkout
The payment method available to you will be shown during the checkout process.
4. Is payment information handled during checkout?
Yes. Payment details required to complete an order are entered through the applicable payment interface available at checkout.
We receive the transaction information necessary to administer the order, while payment details are handled in accordance with the applicable payment processing arrangements and privacy requirements.
5. Where do you deliver?
We serve customers in European markets.
The delivery destination available for a particular order will be shown during checkout.
6. Which delivery carriers do you use?
Depending on the destination and shipment arrangements, orders may be handled by established carriers including:
DHL
FedEx
UPS
Applicable Priority services offered by the relevant carrier
The carrier used may vary according to the destination and the circumstances of the individual order.
7. How long does delivery take?
The standard delivery period is generally 5–9 business days from dispatch.
This period may include carrier collection, transportation between logistics locations, arrival at the destination area and local delivery.
Delivery periods may vary according to the destination and individual shipment circumstances.
8. Will I receive tracking information?
Yes. Tracking information may be sent automatically to the email address provided when placing your order.
Tracking communications may be issued at relevant stages of the shipment, including:
Order dispatch
Arrival at relevant logistics locations
Progress towards the destination
Local delivery
Please ensure that the email address entered during checkout is accurate and accessible.
9. What happens if my order takes longer than the standard delivery period?
If your order has not arrived within the standard 5–9 business day delivery period, please contact us at:
A clear statement indicating the decision to withdraw from the purchase is sufficient, subject to the applicable statutory requirements.
11. What happens after I exercise my Right of Withdrawal?
Where the statutory Right of Withdrawal has been validly exercised, the applicable legal requirements concerning reimbursement and return of goods will apply.
Where required by law, the refund includes the standard delivery charge paid for the original shipment. Additional charges resulting from a customer’s choice of a more expensive delivery option are treated in accordance with applicable law.
Where the law permits reimbursement to be withheld until the goods have been returned or appropriate evidence of return has been provided, the relevant statutory provision may apply.
12. What if my item arrives damaged or has a fault?
If an item arrives damaged, faulty or otherwise does not conform to the applicable order requirements, please contact us by email:
Photographs showing the relevant condition of the item
Photographs may be sufficient for us to assess a damaged item without requiring the customer to return it.
Following review, we may arrange a replacement or refund according to the circumstances and applicable statutory requirements.
13. Do I need to return a damaged item?
Not necessarily.
Where an item has arrived damaged, we may assess the matter using photographs and the relevant order information. Where appropriate, the customer may not be required to return the damaged item before a refund or replacement is arranged.
The applicable statutory rights concerning defective or non-conforming goods remain unaffected.
14. What if I receive the wrong item?
If you receive an item that does not correspond with your order, please contact us at:
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