If you have any questions regarding our products, orders, delivery arrangements, returns or other matters relating to hatorganica, our customer service team is available to assist you.
For the quickest response, please contact us by email. You may also reach us by telephone or by post using the contact details provided below.
Business Address: Fruchtbahnhofstr. 3 – 15 68159 Mannheim Germany
Customer Service
Our customer service is available during our regular business operations. As our response times may vary depending on the nature and volume of enquiries, customers are welcome to leave a message at any time.
For enquiries received outside our regular service hours, please send us an email or leave a telephone message. We aim to respond to customer enquiries within 24 hours.
When contacting us, please include sufficient information regarding your enquiry, such as your order number where applicable, so that we can review the matter efficiently.
Email is our preferred contact method for order-related enquiries and written requests. It allows us to review the information provided and respond with the relevant details.
Please allow up to 24 hours for a response to your enquiry.
Telephone Enquiries
+49 6213009920
Customers may contact us by telephone regarding general questions, orders and other matters relating to hatorganica.
If your call cannot be answered immediately, please leave a message with your name, contact details and the reason for your call. We aim to respond to messages within 24 hours.
For matters requiring a response, please include your contact details and sufficient information concerning your enquiry.
How We Handle Enquiries
We review customer enquiries according to the information provided and respond with relevant information concerning the matter raised.
For enquiries relating to a particular order, providing the order number and the email address used when placing the order can help us identify the relevant order and deal with the request more efficiently.
We ask customers to provide accurate and relevant information when contacting us so that enquiries can be handled in an orderly manner.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.
